Politique de remboursement

 

Refunds: No returns or refunds are available once a purchase has been made.

Exchanges:

• To be eligible for an exchange, your product must be defective, and you must have received it within two weeks of your original purchase date.
• If you need to exchange it for the same item, send an email to info@deauvilleaumasculin.com and ship the item to: 4048 Jean Talon Ouest, Montreal, QC, H4P1V5, Canada.
• A receipt or proof of purchase is required to complete the exchange.

Skin Irritations or Allergies: We cannot offer exchanges or refunds for products returned due to skin irritations or allergies.

Shipping:

• Return Address: To return a product, mail it to: 4050 Jean Talon Ouest, Montreal, QC, H4P1V5, Canada.

• Shipping Costs: You are responsible for paying the shipping costs for returning your item, and these costs are non-refundable.

• Trackable Shipping: Consider using a trackable shipping service or purchasing shipping insurance for items over $75. We do not guarantee the receipt of your returned item.

Customs, Duties, and Taxes:

• Responsibility: Deauville Au Masculin is not responsible for any customs and taxes applied to your order. The customer is responsible for all fees imposed during or after shipping (tariffs, taxes, etc.).

Damages:

• Shipping Damage: Deauville Au Masculin is not liable for products damaged or lost during shipping. If your order arrives damaged, contact the shipment carrier to file a claim. Make sure to save all packaging materials and damaged goods before filing a claim.

Non-Refundable Items:

• Gift Cards